Policies

Crimson Secret Policies

Welcome to Crimsonsecret.com! Below are our policies to ensure a smooth shopping experience. If you have any questions, please contact us.

Processing Time: Orders are processed within 2-3 business days.
Shipping Time: Domestic shipping within the U.S. takes 5-7 business days.
Shipping Costs: Shipping costs are calculated at checkout based on your location and order weight.
Tracking: A tracking number will be provided via email once your order ships.
Lost Packages: If your package is lost, please contact us within 30 days of shipment, and we’ll work to resolve it.

No Returns: All orders are custom printed for each customer and are non-returnable unless damaged or defective.
Damaged or Defective Items: If your print arrives damaged or defective, please send us a photo within 7 days of delivery, and we’ll arrange a replacement or refund, at our discretion.
Refunds: Refunds for damaged or defective items are issued within 7 business days after we receive the returned item. Refunds cover the cost of the item, but shipping fees are non-refundable.

Accepted Payments: We accept major credit cards, debit cards, and PayPal.
Secure Transactions: All payments are processed securely through our payment gateway.
Pricing: All prices are listed in USD. Shipping costs are added at checkout.

If you have any questions about our policies, please reach out.